Dark data is data that an organization collects but doesn't use.They are:

  • Call notes & meeting minutes
  • Presentations, research & reports
  • Email conversations
  • Customer and account information
  • Service tickets & customer complaints
  • Knowledge base articles
  • Simply any kind of documents

There may be more dark data than regular data. Businesses save these data although there is no need for an immediate use. These data can cause losses related to information security and compliance of business. Discuss some of the risks related with dark data and how to over come this problem?