Quote Originally Posted by Karikaalan View Post
we Sri Lankans daily face a common issue that many of the small businesses around the country are rarely concerned about the customer satisfaction. Whether it may be submitting the product in the promised time or submitting the product with the promised quality, the Sri Lankan business bodies should develop. sadly many people have just got accustomed to this system. This is my point of view and I have observed this in every kind of businesses like food, textiles, printing, vehicle service stations and so on.

How could we improve the professionalism within our people and increase the customer satisfaction?
Customer satisfactions is important thing in any industry.Your small business is going to be highly competitive .Even if you have a better Product or services,you need customer sanctificigheration to create a successful business.here some major reasons why it's so incredibility important .
1. Loyalty
2. Less customer Turnover
3. Higher lifetime value of customer .
4. Less Negative Word of mouth .
5. More Cost-effective than Acquiring a new customer .

So how can increase the customer satisfaction ,here are the common ways helps to increase the customer satisfaction.
1.Monitor Review
2.Analysis Exit rate
3.Record Phone call
4.Send in a mystery shopper .
5. Incentive surveys.
6.Net Promoter Score
7. Review Written exchanges .
8.Use social medias ,