Quote Originally Posted by Wondergirl View Post
Customer satisfactions is important thing in any industry.Your small business is going to be highly competitive .Even if you have a better Product or services,you need customer sanctificigheration to create a successful business.here some major reasons why it's so incredibility important .
1. Loyalty
2. Less customer Turnover
3. Higher lifetime value of customer .
4. Less Negative Word of mouth .
5. More Cost-effective than Acquiring a new customer .

So how can increase the customer satisfaction ,here are the common ways helps to increase the customer satisfaction.
1.Monitor Review
2.Analysis Exit rate
3.Record Phone call
4.Send in a mystery shopper .
5. Incentive surveys.
6.Net Promoter Score
7. Review Written exchanges .
8.Use social medias ,
Everything included in one reply. Great . I don't thing the local businesses follow these things