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4 Digit Short Codes Phone Number Series Usage in Sri Lanka

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Telecommunications Regulatory Commission of Sri Lanka (TRCSL) has allotted numerous Emergency and Hotline Numbers in Sri Lanka for attaining various services and also TRCSL manages all these National Numbering Plan for the telecommunications sector in Sri Lanka with the allocation of numbering resource. This Numbering Plan also offers the structure and guidelines for the use of numbering resource.

Today in this post we have a close look at the 4 digit phone number series that are being in use in our country.

Below are the types of 4 digit Numbers that are being in use.


4 Digit Short Codes Phone Numbers

• Short Codes in 19XX Range for Government Organizations
• Short Codes in 13XX Range for Private Sector Organizations

Fixed-line Operator Hotlines Numbers

• 1777 - Dialog
• 1575 - Lanka Bell
• 1212 - Sri Lanka Telecom

Mobile Operator Hotlines Numbers

• 1755 - Airtel
• 1777 - Dialog
• 1788 - Hutch
• 1717 - Mobitel

List of 19XX Range 4 Digit Telephone Numbers

1900 – Telecommunications Regulatory Commission (Telecommunication complaints)
1901 – Ministry of Power and Energy (Power Interruption complaints)
1905 – Ministry of Public Administration and Home Affairs
1909 – Telecommunications Regulatory Commission (Check mobile IMEI numbers and confirm)
1910 – Lanka Electricity Company (Power Interruption complaints)
1911 – Department of Examinations
1912 – Sri Lanka Tourism
1918 – Ministry of Higher Education
1919 – Government Information Centre
1920 – Ministry of Agricultural Development and Agrarian Services (Agricultural Information)
1922 – State Mortgage and Investment Bank
1929 – Ministry of Child Development and Women’s Affairs (Child Help Line)
1933 – Sri Lanka Police Department (CID Operations Unit)
1938 – Ministry of Child Development and Women’s Affairs (Women Help Line)
1939 – National Water Supply & Drainage Board
1948 – National Authority on Tobacco & Alcohol
1949 – Associated Newspapers of Ceylon Limited (Lake House)
1954 – Commission to Investigate Allegations of Bribery or Corruption
1955 – National Transport Commission
1962 – Department of Immigration and Emigration
1969 – Expressway Emergency
1970 – Department of Pensions
1979 – Sri Lankan Airlines Ltd.
1984 – National Dangerous Drug Control Board
1987 – Ceylon Electricity Board
1989 – Sri Lanka Bureau of Foreign Employment
1990 – Med1 (Pvt) Limited (Emergency Medical Services & Doctor at Home Care)
1991 – Ministry of Environment and Renewable Energy

List of 13XX Range 4 Digit Telephone Numbers

1300 - TRC future project-related
1312 - Softlogic Life Insurance PLC
1313- Asiri Hospitals PLC
1314 - Link Lanka
1319 - Sarvodaya Development Finance Ltd
1322 - Ratnapura Hospitals & Laboratories (Pvt) Ltd
1323 - Unilever Sri Lanka Limited
1331 - Digital Mobility Solutions Lanka (Pvt) Ltd
1332 - Lift Holdings (Pvt) Ltd.
1333 - National Mental Health Help Line
1344 - Ceylon Hospitals PLC (Durdans Hospitals)
1350 - VirTrans Capital (Pvt) Ltd
1357 - Sri Lanka Insurance Corporation
1369 - Dialog Axiata - Genie System
1379 - Ruhunu Kataragama Maha Devalaya
1390 - Digital Health (Pvt) Ltd
1393 - Dialog Axiata
1399 - TRC future project-related use



Guidelines to Apply for 19XX Range Short Codes

A. Short Code Obtaining Fees

To obtain 19XX range shortcodes phone numbers the organization need to pay amount of LKR 500,000 + taxes for a time period of one year and they can renew it at an annual fee of LKR 500,000 + taxes

B. Eligibility to Obtain the Short Code

Only the Sri Lankan Government or Semi-Government Organizations are eligible to apply for shortcodes in 19XX range.

C. Application Progress

1) Applicant should properly fill up the application form and presented the application to the Network Division of Sri Lanka Telecommunications Regulatory Commission (TRC) along with essential backup documents as indicated in the application form.
2) An applicant may offer 5 favored short codes in this array of number series. But TRC is not obligated to distribute the favored code of the applicant. (Applicant should mention their Preference short codes in the application form.)
3) The application forms will be administered based on first come first serve.
4) TRC reserves the absolute right and power to change the assignment process from time to time.

D. Terms & Conditions for the Use of Short code

1) The application of short code shall be on a non-restricted basis and the short code allotted can be revoked by the TRC with one-month prior notice to the assignee.
2) The short code given to the organization cannot be reassigned, rented, disposed or transferred and such kind of acts shall be void and the short code that has been unlawfully reassigned, rented, disposed transferred shall be revoked by TRC and assignment shall be withdrawn permanently.
3) The short code given to the organization should be utilized only for the services of the organization indicated in the application form. Short Code should not be utilized for the services of any other institution. If such case is found, the short code will be revoked by TRC.
4) The application for regeneration of the short code should be presented one month before the expiration of the current period of allotment.
5) The phone number given under Division 3 (b) of the application form is not consented to change up until one year from the date of the application.
6) If the assignee submits the short code to the TRC, TRC shall revoke the distribution and the costs paid to the TRC for that period will not be repaid.
7) The short code given should be utilized within the time period of three months from the date of assignment.
8) The yearly payment paid for a short code will not be repaid in any circumstance.
9) Short code given for use up can be invalid and revoked by TRC in the below circumstances

• The assignee fails to make use of the short code given to them within the time period of three months from the date of assignment.
• The yearly payment is not paid before the beginning of the next period.
• Violation against any terms & conditions mentioned in the assignment letter
• Any kind of modifications or changes made to the National Numbering Plan of TRCSL
• Breaching the terms of the Telecommunications Act No. 25 of 1991 as belittling the Guidelines, Rules, regulations instructions, decisions, etc.
• Illegal use of short code




Guidelines to Apply for 13XX Range Short Codes


A. Short Code Obtaining Fees

To obtain 13XX range short codes phone numbers the organization need to pay the amount of LKR 750,000/= (+Taxes) for a period of one year and the can renew it at an annual fee of LKR 750,000/= (+Taxes)

B. Eligibility to Obtain the Short Code

Only Sri Lankan Private Sector Organizations are eligible to apply for short codes in 13XX range.

C. Application Progress

1) Applicant should properly fill up the application form and presented the application to the Network Division of Sri Lanka Telecommunications Regulatory Commission (TRC) along with essential backup documents as indicated in the application form.
2) An applicant may offer 5 favored short codes in this array of number series. But TRC is not obligated to distribute the favored code of the applicant. (Applicant should mention their Preference short codes in the application form.)
3) The application forms will be administered based on first come first serve.
4) TRC reserves the absolute right and power to change the assignment process from time to time.

D. Terms & Conditions for the Use of Short code

1) The application of short code shall be on a non-restricted basis and the short code allotted can be revoked by the TRC with one-month prior notice to the assignee.
2) The short code given to the organization cannot be reassigned, rented, disposed or transferred and such kind of acts shall be void and the short code that has been unlawfully reassigned, rented, disposed transferred shall be revoked by TRC and assignment shall be withdrawn permanently.
3) The short code given to the organization should be utilized only for the services of the organization indicated in the application form. Short Code should not be utilized for the services of any other institution. If such case is found, the short code will be revoked by TRC.
4) The application for regeneration of the short code should be presented one month before the expiration of the current period of allotment.
5) The phone number given under Division 3 (b) of the application form is not consented to change up until one year from the date of the application.
6) If the assignee submits the short code to the TRC, TRC shall revoke the distribution and the costs paid to the TRC for that period will not be repaid.
7) The short code given should be utilized within the time period of three months from the date of assignment.
8) The yearly payment paid for a short code will not be repaid in any circumstance.
9) The assignee shall endow crucial info, report of accounts about the utilization of short code, and any other details which may be entreated by the TRC from time to time.
10) Short code given for use up can be invalid and revoked by TRC in the below circumstances

• The assignee fails to make use of the short code given to them within the time period of three months from the date of assignment.
• The yearly payment is not paid before the beginning of the next period.
• Violation against any terms & conditions mentioned in the assignment letter
• Any kind of modifications or changes made to the National Numbering Plan of TRCSL
• Breaching the terms of the Telecommunications Act No. 25 of 1991 as belittling the Guidelines, Rules, regulations instructions, decisions, etc.
• Illegal use of short code


Conclusion


The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) introduced this 4 digit numbering plan in the motive to promote constant growth in the Sri Lankan telecommunication industry. Also making it easy for the public to communicate with organizations in the Government and private sector to fulfill their needs and wants. I hope this post useful to you to gather information about the 4 digit phone numbers usage in Sri Lanka.

If you find this blog helpful please let me know your appreciations through your comments and shares.

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