How important are customer reviews for a business?

Hi, Everyone!


A customer review is a written commentary that is commented by the individual who purchased the product or service or had experience, with a particular product or service. These are customers feedback on e-commerce and shopping sites.

Can somebody explain to me why customer reviews are important for a business in particular?

We've had same conversation few months before. In case you've forgot here is the link, https://www.hub.lk/showthread.php/30...stomer+reviews